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Frequently Asked Questions

Where is the meeting point at the airport?

Please make your way to the Domestic Arrivals section TERMINAL B on the ground floor of O R Tambo Airport. Walk outside to the tarmac road. Walk past all 3 domestic arrival entrances until you see a big YELLOW sign marked “Shuttle/long term parking”. It is situated in front of the permit control office. Our driver will be there at around 09h15 in his vehicle so keep a look out for a White Toyota Quantum with green “Viva Safaris” signage.

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When is pick up?

We will collect you from your JHB Hotel (location dependant) or airport on the day of departure. We would recommend booking accommodation either at the airport, (O R Tambo Airport) or in Sandton City. Once your booking is confirmed and paid for, you will receive a confirmation voucher with approximate pickup time at your hotel.

All transfers that depart from the airport (O R Tambo International Airport – Johannesburg) depart no later than 9:30am and flights should be booked accordingly. Allowance needs to be made for disembarkment and customs to meet your driver on time.

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How do we pay for our safari?

You only need to pay 50% up front to secure your booking. This is done using the secure payment processor on our website, after contacting us to confirm availability and being given your payment reference.  The balance is only payable on arrival at the lodge. We do accept Credit Cards at the lodge for payment.

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Can we drive to the lodge ourselves?

Yes. Self drive guests get a R500 per person per way discount on the package total as they are no longer being transferred to and/or from the lodge by Viva Safaris.

You need to be at Tremisana between 15h00 and 16h30, as we will not delay the Sunset Drive for any reason whatsoever

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Are meals included?

All meals are included, except for lunches on transfer days and days spent in Kruger Park. Stops are made during the transfer days for lunches. During game drives in the Kruger Park stops are made at rest camps where lunch can purchased.

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Can children go on a bush walk?

Children can go on a Bush walk at Marc’s if they are 8 and over but need to be 12 and over if they want to walk along Olifants river.

Where they cannot do the walk, we give an extended game drive.

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What time do we arrive back in JHB after our safari?

We normally arrive back in Johannesburg at around 5pm, depending on traffic.

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